When users can’t log in, the We don’t recognize this user ID (or Unable to sign in) error message might pop up.
Why can’t I log into Power BI?
1. Double-check the Login Details
First, double-check that you’re entering the right login details. Then carefully enter the login text. In addition, make sure that Caps Lock isn’t on when entering the text.
2. Reset Power BI Login
The most obvious way to fix most log-in errors is to reset the login details. Users can request a password reset for Power BI at BI’s account recovery page. There enter a Power BI user ID and click Next to reset the login.
3. Try Logging in to the Power BI Service
Alternatively, users can try logging in to the Power BI service in the browser. Open the login page for the Power BI service to log in from there. If users can still log in to the BI service, they can then change the password from there. Thereafter, sign out and sign back in again to BI service and desktop software with the new login details. If you’re having issues logging in to Power Bi, we advise trying Opera Browser for this purpose. Opera is quite similar to Chrome, due to its engine, but it has several other very unique features. Opera has the best user interface: it’s elegant, simple, and yet powerful. You may now obtain a little more privacy with the new free VPN available in Opera. It’s a much lighter package than Chrome. When using add-ons like the VPN and built-in ad-blocker, you’ll have a faster and more responsive internet experience, as well as battery savings for laptops. When it comes to speed, Opera features a unique Turbo option that you may activate when you’re using a slow connection, such as airport Wi-Fi. When enabled, it can load pages significantly faster on a slower connection by employing an algorithm that removes the heavy material, leaving only the essence of the page visible. Opera also saves data using compression technologies that are not found in other browsers. ⇒ Get Opera Browser
4. Update Power BI to Latest Version
5. Whitelist Domains
If a “Sign in failed because your network required proxy authentication” error message pops up, a proxy authentication network server is probably blocking Power BI Desktop’s web requests. In such circumstances, users will need to contact network administrators to fix the login error. Ask the administrator to whitelist the following domains:
app.powerbi.com pi.powerbi.com domains in the *.analysis.windows.net namespace
Those are a few resolutions that might fix Power BI Desktop user log-in errors. For further fixes, users can file support tickets by clicking the Create Support Ticket button on Power BI’s Support page. Which of these solutions solved your issue? Share your thoughts in the comments section below.
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