On some occasions, though, the installation gets stuck and the process prompts certain messages. The most common ones include freezing when the installation is almost complete or stating Please stay online while Office downloads.
Why is the Office 365 installation stuck?
Of course, it is mandatory to stay online if you’re using the web installer. It is the easiest method, after all. Only that this sometimes gets stuck. Fortunately, your PC is still usable when this happens as the process doesn’t block the entire OS. It is advisable to reboot your device at this stage and see if Office isn’t already installed. The frozen message might have been only deceiving. If otherwise, the solution that works in most cases of this type is to uninstall Office 365 folder altogether and resume the process but using the offline installer.
How to use the Office 365 offline installer?
And that’s about it. Offline installation usually fixes whatever an online installation couldn’t. The online process can get stuck even when the Internet connection is good, but it’s never a bad idea to check this aspect before starting. We hope that this guide was useful; if so, please give us your feedback in the comments section below.
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