Is this your case too? It doesn’t hurt to remind you of a few essential things. Make sure to always use your organization credentials, not your Skype name or Microsoft account. Even more, if asked to enter both a user ID and a sign-in address, keep in mind that these two are the same for most organizations. Still having trouble signing into Skype for Business? Then, let’s dive into troubleshooting this issue a bit more seriously.
What can I do if I cannot login to Skype for Business Mac?
1. Confirm that password works with Office 365
If there’s no way to complete the above steps, your password might be incorrect. It’s time to reset it. For that, use the Microsoft Online Password Reset site. Enter your user ID and the characters in the given picture to send a new password request to your workplace technical support.
2. Re-enter your password
Have you recently changed your password? If so, you might need to re-enter your new password in Skype for Business.
3. Clear Skype for Business cache on Mac
Note: Use your password if required to unlock your keychain. Skype for Business caches files locally on Mac to quickly pull information. This information can get corrupted, so it is helpful to clear the cache files if you can’t login to Skype for Business. We hope these solutions helped you finally solve the problem. Everything you need to know is right above. If you need additional info, don’t hesitate to reach in the comments section below.
Name *
Email *
Commenting as . Not you?
Save information for future comments
Comment
Δ
